At Uzma Shad, we value our customers and strive to provide the best quality products. If you are not completely satisfied with your purchase, we offer a flexible Refund & Replacement policy to ensure a hassle-free shopping experience.

1. Eligibility for Refund & Replacement

You can request a refund or replacement if:

• You received a damaged, defective, or incorrect product.
• The item is unused, unwashed, and in its original condition with tags attached.
• The request is made within X days of receiving your order.

2. Non-Refundable & Non-Replaceable Items

We do not offer refunds or replacements for:

• Items that have been worn, washed, or altered.
• Products purchased on sale or clearance.
• Custom-made or personalized items.

3. How to Request a Refund or Replacement

To initiate a request, please follow these steps:

1. Contact Us at [email] or [WhatsApp number] within X days of receiving your order.
2. Provide your order number, clear photos of the product, and a brief description of the issue.
3. Our team will review your request and guide you on the next steps.

4. Refund Process

• If approved, refunds will be processed within X business days.
• The amount will be credited to your original payment method or provided as store credit.

5. Replacement Process

• If approved, we will ship the replacement product at no additional cost.
• In some cases, we may request you to return the original item before sending a replacement.

6. Shipping Costs for Returns

• If the issue is due to our mistake (wrong item, damaged product), we will cover the return shipping cost.
• If returning for any other reason, the customer will bear the return shipping charges.

For any questions, feel free to contact us at [email] or [WhatsApp number].