At Uzma Shad, we aim to provide a seamless shopping experience. If you need to return an item or cancel an order, please review our policy below.

1. Return Policy

You may return an item if:
✔ It is unused, unwashed, and in its original condition with tags attached.
✔ The item is damaged, defective, or incorrect upon delivery.
✔ The return request is made within X days of receiving your order.

Non-Returnable Items:

❌ Worn, washed, or altered items.
❌ Items purchased on sale or clearance.
❌ Custom-made or personalized items.

How to Return an Item:

1. Contact Us at [email] or [WhatsApp] within X days of delivery.
2. Provide your order number and clear photos of the product.
3. Our team will review your request and provide return instructions.
4. Once approved, ship the item back to us (shipping costs may apply).
5. Upon receiving and inspecting the item, we will process your refund or issue store credit.

2. Order Cancellation Policy

• Before Shipment: You can cancel your order within X hours of placing it. A full refund will be issued.
• After Shipment: Once the order is dispatched, it cannot be canceled. However, you may initiate a return after receiving the product.

3. Refund Process

• Refunds are processed within X business days after return approval.
• The amount will be credited to your original payment method or provided as store credit.
• Shipping charges (if applicable) are non-refundable.

For any assistance, feel free to contact us at [email] or [WhatsApp number].